Refund policy

At Mohra, we are committed to providing you with the highest quality of luxury lingerie. Due to the intimate nature of our products and in compliance with global hygiene standards and Saudi Ministry of Commerce regulations, our policy is as follows:

1. Non-Returnable Items

For health and hygiene reasons, lingerie, undergarments, and adhesive products cannot be returned or exchanged once the packaging has been opened or the seal is broken, unless there is a manufacturing defect.

2. Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following conditions:

  • The item is in its original, unopened packaging with all tags and labels attached.

  • The request is made within 7 days of the delivery date.

  • The item shows a clear manufacturing defect or was damaged during transit.

  • The wrong item or size was delivered by mistake.

3. Process for Returns

To initiate a return, please contact our customer care team at [Insert Email/WhatsApp] with your order number and photos of the item.

  • Inspection: Once we receive your returned item, it will undergo a quality check.

  • Approval: If approved, we will process your refund or exchange.

4. Refunds

  • Approved Returns: Refunds will be issued to the original payment method. Please allow 7–14 business days for the amount to reflect in your account.

  • Shipping Fees: Original shipping fees are non-refundable. If the return is due to an error on our part, we will cover the return shipping costs.